Over 700 cargo boxes being shipped by an international cargo service were snatched, leaving hundreds of people who were robbed unsure of where to claim the compensation.

Containers shipped by German IFCC freight shipper to Mongolia were inspected by Brest Customs Control officers in Belarus who claimed there might be prohibited goods in the cargo.

When the cargo boxes were removed from the train, it turns out they had been emptied of their goods rather than having an inspection. Over 700 boxes of 40 tons of 288 people all appears to have been uncovered and missing.

Customers complained about their missing items and belongings that were being sent to their families in their home country. Reportedly there was no box that had not been broken and all jewelry and expensive items were missing.

But Brest Customs Control responded to the complaints that “Cargo boxes were inspected upon information about prohibited goods. Goods that were not disclosed on the customs document were seized.  Seized goods included detergent, cream, perfume, computer, vacuum cleaner, car radio, home appliances, lampshade and musical instrument.”

Cargo boxes sent from Europe usually transited via Germany.

As soon as the cargo of 700 boxes arrived, it is inspected by Brest Custom. But this is not the first time that cargo boxes have been stolen from. Last time a theft was uncovered was when cargo boxes arrived in March.

But this time almost 80 percent of the cargo boxes had been snatched. Victims claimed compensation from the freight shipping company in Mongolia but it has failed to comment.

The Mongolian freight shipping companies connect only with the German freight companies and neither have any links with Brest Customs Control.

Consumers demand their compensation and have refused to accept their cargo boxes. Currently the cargo boxes are being stored in a warehouse.

The Mongolian Freight shipping company delivered a note to Germany but they have already agreed that there is an uncontrolled system between them.

But consumers still do not know where to complain and claim compensation for their stolen belongings.