The Zorig Foundation has completed a project financed by Open Society Forum aimed at improving the work culture and work ethics in state organizations. Workers from the Foundation tracked and monitored activities related to civil registration, health and social insurance, and social welfare distribution in some khoroos of Bayanzurkh and Songinokhairkhan districts of Ulaanbaatar between January and June. The emphasis of the exercise was to ascertain the quality of the performance of the bureaucracy and the extent of transparency in it.

The survey found that many do not have civil documents such as an ID card and address registration and therefore cannot claim Human Development Fund and other allowances. It recommends a change in the rules governing issue of such civil documents. The Social Insurance and Welfare Office should arrange for distribution of pensions, and all allowances to those who have been missing them. Also, the service at outdoor medical clinics can be improved.

 The Foundation helped 200 citizens get their documents.